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"I felt like she empowered me" - An HSNT Patient Story

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Life is a journey marked by highs and lows, but it is in the lows where we often find our greatest strength and resilience. Bibiana’s story speaks to the power of overcoming painful experiences and becoming empowered by those around you. Health Services of North Texas (HSNT) and her provider Janice Hill were able to make the connections necessary for Bibiana to find the care she needed.

After a long-awaited pregnancy, Bibiana and her husband were eagerly anticipating the arrival of their second child. Like all expectant parents, they made plans, chose names, and imagined their future as a family. But life can be unpredictable, and joy turns sour with heartbreak. For Bibiana and her husband, their expectations came crashing down after she lost her baby. The pain and grief that followed were indescribable and the doubt that creeped in from such a loss overcame her.

Before her pregnancy, Bibiana was looking for a women’s health provider. She asked her friends for a recommendation initially and they told her about HSNT. The recommendation came from praising not only the quality of care but also the affordability. Intrigued, Bibiana made an appointment, unaware of what the future held for her when she unexpectedly got pregnant and then she eventually lost.

Reflecting on her initial search for women's healthcare, Bibiana shared, "There are many places you can go, but not many that truly cater to your needs. I once visited a place recommended by someone, only to discover their focus directing me towards joining their church. That's not what I was looking for. I needed healthcare, and that's exactly what I found at HSNT."

HSNT's welcoming staff and comprehensive services played a pivotal role in Bibiana's journey. From basic exams to specialized tests, the team provided everything a woman needed to ensure her well-being. She appreciated the fact that HSNT was more than just a medical facility. It was a place that recognized and addressed the broader spectrum of a patient's needs.

What sets HSNT apart is not just its medical services but its commitment to going the extra mile to assist its patients. Bibiana encountered challenges with understanding insurance applications, a common hurdle for many. However, HSNT's compassionate navigators stepped in to help. HSNT staff knows that every patient has unique circumstances and are willing to provide the guidance required, not only regarding health but in every aspect of a patient's journey.

One of the key figures in Bibiana's journey was her provider, Janice Hill. Janice is not just a healthcare professional; she is a source of strength and encouragement. After Bibiana got pregnant again after losing her baby, she was afraid of the past repeating itself. But Bibiana remembers the pivotal moment when Janice spoke strength into her: "This baby is going to be good. This baby is going to be born. You are going to be good. You have to believe it." Those words were transformative for Bibiana, who recalls, "That day, I felt like she empowered me, changing my mind and my heart." It is palpable hearing Bibiana share her story and the impact Janice has had on her.

Janice's support and positivity were the fuel Bibiana needed to overcome her fears and self-doubt. With the guidance and encouragement from Janice and the entire team at HSNT, Bibiana embraced her second pregnancy with grace. This time, she knew she wasn't alone, and she had the strength to believe in the future of her and her baby. Her journey, marked by loss, grief, and the courage to try again, shines a light on the transformative impact of providers like Janice Hill and healthcare organizations like HSNT.

Bibiana expressed her gratitude, saying, "I'd like to thank Janice, who is not just a great doctor but an amazing human being. She understood my needs, my fears, and my journey. She empowered me to believe in a brighter future when I needed it the most." As Bibiana awaits the arrival of her second child, she knows that she has the support of a community that cares deeply about her well-being. Her story inspires us to find strength in the face of adversity.

To those who are hesitant to seek the medical care they might need to thrive or answer difficult questions they may have, Bibiana offers these words of encouragement, "Don't be afraid to reach out for help. Many people don't visit doctors because they fear the costs and the complicated process. These kinds of [health centers] exist, and they are open to everyone. Don't hesitate to make an appointment or inquire about the costs. HSNT goes above and beyond to make healthcare more accessible."