Health Services of North Texas
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Patient Resources

We’re honored you chose Health Services of North Texas (HSNT) for your care. Our medical and behavioral health teams are here to support you and provide a dependable medical home for you and your family. To help us best serve you, please review the guidelines and patient resources below.

Appointments & Arrival

  • Please arrive 15 minutes early for appointments.
  • New patients who have not completed the online forms should arrive 30 minutes early.
  • Due to tight scheduling to meet community needs, late arrivals may need to be rescheduled.
  • Please allow for traffic and construction delays in planning your arrival.
  • If our providers are delayed by more than 20 minutes, we will notify you as soon as possible.

Cancellations

If you need to cancel or reschedule, please give us 24 hours’ notice so that we can give your appointment slot to another community member who needs care. When you reserve an appointment, it is very important that you keep that time slot. Our providers are expecting you and look forward to seeing you.

Prescription Refills

  • Request all refills through your pharmacy.
  • Call 7–10 days before running out.
  • Once the pharmacy contacts us, please allow 48–72 hours for processing.
  • The on-call provider cannot refill medications after hours.

After-Hours Care

  • When you call after hours, your call goes to our answering service, and they’ll notify the on‑call provider if needed.
  • For emergencies, call 911 or go to the nearest urgent care or ER.
  • You can schedule appointments online or during business hours.

Phone Messages

  • We return calls throughout the day.
  • Please leave only one message.
  • If your concern is urgent, please schedule a same-day appointment.
  • Same-day appointments open up at 7:00 pm the night before, using the schedule an appointment link for Established Patients.

Lab Results

  • We will call you if your results are abnormal or urgent.
  • If you don’t receive a call, results are likely normal, but you may check one week after testing.
  • Lab results are also available in the Patient Portal.

Medical & Behavioral Health Records

  • Request records using a signed Authorization for Release of Information form.
  • Allow 48–72 hours for processing.  Some behavioral health notes require written consent and may not appear in the Patient Portal.
  • A small fee may apply for printed records. A $25 fee applies for emailing medical records, and the first 25 pages of a printed record are $25. Each additional printed page is .50 cents.

Holiday Closings

We are closed on:

  • New Year’s Day
  • Memorial Day
  • July 4th
  • Labor Day
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day
For closures during severe weather, please see our inclement weather policy.

Financial Responsibility

  • Co-pays and past balances are due at check-in unless other arrangements are made.
  • We accept cash, checks, money orders, or credit cards (no post-dated checks).
  • Patients using the sliding fee scale must recertify each year, and we gladly walk you through this process.
  • If you need help with payments, please ask to speak to the Business Office Manager at the health center.

Making Your Payment

  • Pay your bill anytime through the Patient Portal.
  • If you need help setting up an account, please use the chatbot or give us a call at (940) 381-1501

Other Services

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