Welcome to Health Services of North Texas
Thank you for choosing HSNT for your healthcare provider. Our medical and behavioral health teams look forward to serving you and being your medical home. Any great relationship has a few boundaries in place to help it be successful!
Please take a moment to read over a general summary of HSNT best practices so that we can serve you well.
Our providers try to stay on schedule, but delays and emergencies do occasionally occur. If there is a delay of 20 minutes or more, we will try to notify you as soon as possible so you can decide whether to wait or reschedule. We appreciate your patience and understanding in these unexpected circumstances.
We ask that you arrive 15 minutes prior to your scheduled appointment time. If you are a new patient and have not completed all of your paperwork online, please arrive 30 minutes early to allow time to fill out new patient paperwork. If you are more than 10 minutes late, you will be rescheduled.
We understand that sometimes it is necessary to cancel or reschedule an appointment. We respectfully request 24-hour notice in such circumstances.
Please call your pharmacy for all prescription refills and remember to call at least 7-10 days in advance of running out or going on vacation. Once the pharmacy notifies our office that a refill has been requested, it may take up to 48-72 hours before our office replies to the pharmacy. Please call only once for a refill. Several phone calls regarding one refill actually slow the process down. If more than 72 hours have passed since your call, then please call the office. The on-call physician will not refill medication.
After Hours Answering Service
Patient calls received after hours and on weekends are directed to the answering service. Our answering service will refer your call to the on-call physician if needed. In an emergency, please call 911 or go to the nearest urgent care center. HSNT has a medical provider on call 24 hours a day, 7 days a week.
You can schedule an appointment during regular business hours or by using the Make an Appointment form.
We return phone calls throughout the day and into the evening. The urgency of the issue will determine how rapidly the call is returned. Please leave only one message. Our first priority must be to care for the patients who are being seen in the office on a given day, and we return calls in between appointments, or at the end of the day.
If your matter is urgent and cannot wait, please make an appointment. Same-day appointments are available for just such circumstances.
Lab Test Results
Our office will always notify patients by phone call if test results are abnormal or critical. If you do not receive a call, it is safe to assume your results are normal; however, you are welcome to call at least one week after having any lab or imaging done to confirm your results. Another way to easily see your lab results is through your Patient Portal. If you don’t have a log in, just reach out and we can get you set up!
If you are in need of medical records, please sign and submit a medical release form and allow us 48-72 hours to process. A nominal fee may be charged for copies of medical records. The fee schedule is available upon request.
HSNT is closed on the following holidays:
New Year’s Day | Memorial Day | 4th of July | Labor Day | Thanksgiving Day | Christmas Eve | Christmas Day
Please click here to learn more about HSNT’s inclement weather policy.
Patient Financial Responsibility
All co-payments and past due balances are due at the time of check-in unless previous arrangements have been made with the health center business manager. We accept cash, check, money orders, or credit cards. Absolutely no post-dated checks will be accepted. Patients who qualify for the sliding fee discount schedule (SFDS) are expected to pay the office visit fee at check-in and any additional fees at check out. Annual recertification for continued use of sliding fee discount schedule is required. Please contact HSNT for more information and to re-certify. If for any reason you are unable to pay, we may refer you to our case management department to assess your financial status and evaluate if you are eligible for other community programs, grants, or benefits.
Health Services of North Texas offers online bill pay through the Patient Portal.
If you don’t have a login, please reach out and we can get you set up with one.
Notice Concerning Complaints
Complaints about physicians, as well as other licensees and registrants of the Texas Medical Board, including physician assistants, acupuncturists, and surgical assistants may be reported for investigation at the following address:
Texas Medical Board
333 Guadalupe, Tower 3, Suite 610
P.O. Box 2018, MC-263
Austin, Texas 78768-2018
Assistance in filing a complaint is available by
calling the following telephone number:1-800-201-9353
For more information please visit the Texas Medical Board website at www.tmb.state.tx.us
To send a message to HSNT’s Compliance Officer, please click here.