Don't Lose Your Medicaid Benefits

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Medicaid is an essential program that helps millions of people stay healthy and receive the medical care they need. In response to the coronavirus (COVID-19), the federal government passed a law that allowed Texans to automatically keep Medicaid coverage (called continuous Medicaid). Now, this has changed, and residents must take action to renew their plan before it expires.

Health Services of North Texas understands that many residents of Denton, Plano, and Wylie, TX are unaware of this important change to their Medicaid benefits. Below, we provide information about how Medicaid renewal works and what locals can do to continue receiving coverage.

Access your account on is the website where Medicaid renewal must take place. Log in to your account with the correct username and password on a desktop computer or through the easy-to-use mobile app. This portal is safe and secure, so you can feel confident knowing that your personal information is safe. Take a moment to familiarize yourself with the platform and how to navigate it before beginning the process.

Update your information

When you log in to, make sure all information is current and up-to-date, especially if this has not been done since 2020. This includes any changes in address or income, contact information, or other important data that could impact your eligibility for Medicaid coverage. Double-check all information with a spouse or other family member before submitting your renewal.

Outdated information can delay your application or even lead to a denial of Medicaid benefits. Take your time to ensure all information is accurate before submitting.

Submit your renewal and wait for approval

Once you update all the necessary information on, follow the instructions to submit your renewal. The website will provide guidance about the submission process and what information is required.

Once this is done, watch for a yellow notice in the mail and respond to requests for information as quickly as possible. Make sure to read all correspondence carefully. Free local help is available for Denton, Plano, and Wylie, TX residents if needed. An eligibility specialist knows how to interpret the notices and will ensure all paperwork is submitted correctly.

What if you are no longer eligible for Medicaid?

If you receive a letter indicating that you are no longer eligible for Medicaid, it is important to look into other health insurance options. Low-cost plans are available through the healthcare marketplace if your income falls within certain guidelines. For those who do not qualify for marketplace plans, private coverage may be available in some areas.

We understand that losing Medicaid coverage is stressful — but remember that you have options. Health Services of North Texas accepts many forms of insurance and works with individuals to create easy payment plans. We also offer a sliding fee scale discount for patients that fall between 101 to 200% of the poverty line.

Renew your Medicaid benefits

Now that you know the basics of Medicaid renewal in Texas, we hope you are better informed about how to keep your coverage. If you have questions or need assistance in understanding your benefits, call Health Services of North Texas and speak with a member of our administrative staff. We help individuals in Denton, Plano, and Wylie, TX get the care they need.