Priceless Pediatric Care - An HSNT Patient Story

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Being a single working mother is already a difficult task, so when it comes to your child’s health you want to be able to trust that they’re getting the best care. That’s what Ana was thinking when she started bringing her son, Oscar, to Wylie Children’s Medical Clinic.

“I knew about Health Services of North Texas because my brother used to go to the old [Plano Children’s Medical Clinic] when he was little,” Ana says. “We started off at Plano too but now we go to the Wylie health center.”

Ana and her son have seen both Dr. Jyo and Bethany Ishmael, PNP, and Ana says that no matter which provider she sees, her son gets quality care. Most recently, Oscar was seen by Bethany Ishmael.

“Everybody is great. From the front desk to the nurse who took his vitals, the nurse who did his vaccine, and the provider. [Bethany] was really sweet – she included [Oscar] and asked him questions. He’s a grown man in a child’s body!”

The COVID-19 precautions that WCMC is taking also made Ana feel more comfortable during her visit. The exam rooms were clean, and the waiting room was set up to accommodate social distancing, which Ana appreciated.

As a single mother, Ana is often thinking about making sure she’s smart about what she uses her money for, and because she doesn’t have insurance she uses HSNT’s sliding-scale fee discount, which is based on a patient’s income and makes getting quality care affordable.

“I just signed up my son for health insurance but that doesn’t kick in until next year. Right now, I’m on the sliding scale, and it’s pretty affordable. They work with you,” Ana says. “[Just recently] they let me make one payment and then make the other payment later.”

All of this blends together to create a reassuring experience for both Ana and Oscar and ensures that they will have access to quality healthcare.