Patient Reviews

Reviews for Health Services of North Texas

Reviews for Health Services of North Texas

We pride ourselves on making a difference in people’s lives every day. Every experience is important to our medical teams at Health Services of North Texas (HSNT). In this section of our website, we would like to share some of our reviews and testimonials about our teams in our six locations in Denton, Wylie, and Plano, TX (including telehealth). Please take the time to learn more about how our services impact our community through primary healthcare, pediatric needs, women's healthcare, counseling services, case management, prescription assistance, transportation, and more. See what other patients are saying about their care at HSNT. It is our hope that you find these testimonials from our patients (from newborn to seniors) encouraging.

Filter4 Reviews  
1.0
DAPI
Review from S.K.  |  Source: Facebook  |  Sep 27, 2022

The front office always seems unorganized. Both times we’ve been here for wellness appointments we have been asked to arrive early in which we do, more than 10min early. We never expect to be pulled back however we are always waiting over 15-30min after the nurse leaves before the doctor comes in. For example we arrived at 9:35am (I mistakenly thought the appointment was for 10) my appt was at 10:20, we were called back around 10 or so, after the nurse left it was 10:20am, the doctor didn’t come in until 10:40am, it is now 11:19am and we’re just leaving. I have worked in a couple of pediatric clinics along with experience as a parent 10yrs and have never had a experience like I have both times. The doctor we’ve seen has always been polite however seems like because my child is on Medicaid that I must be incompetent. When applying for insurance on the marketplace I didn’t have any option as they qualified. However just because a patient has Medicaid doesn’t make it right for them to treat you as if you are incompetent on health or parenting. I will be pushing to get my child on a private insurance to ensure we aren’t treated this way again. It’s unfortunate that people who are on Medicaid are treated as if they are less than someone on private insurance. Maybe it’s the “Texas Medicaid” policy that requires but I shouldn’t be coached on what I should be doing as a parent for my child who is healthy. I could understand if there were concerns of my child’s health/hygiene/care however there wasn’t. We have had Medicaid before and have never been treated this way or felt this way for being on Medicaid. I will be searching for a better clinic for my children. More

1.0
DAPI
Review from A.M.  |  Source: Facebook  |  Jun 03, 2022

The phone system is horrible. Office is disorganized and front desk staff are rude and Showbox care for the pt. The wait to see a sick child is 5 days or more. More

1.0
DAPI
Review from L.S.  |  Source: Facebook  |  May 24, 2021

We love Dr. Hallock he explaines everything so well and in detail. He listens and answers all my questions however, we are ready to move forward with a new clinic since lately is been so hard to schedule appointments. I honestly had the best experience the very first months but now the woman making the appointments is rude and seems not care I also tried the same provider different clinic to have my son seen sooner and I was going to get in but when they realized I was already sign up with them they immediately cancel it and said that I ONLY have to see Dr. Hallock and that they wouldn’t honor my appoint because they are only seeing new patients which is messed up. Why try to get new clients when you can’t care for the ones you already have. I am highly disappointed I really wished they cared more about newborns. More

1.0
DAPI
Review from A.D.  |  Source: Facebook  |  Dec 31, 2017

I have been going to Health services for almost two years. Here lately I've been having a lot of problems so a few months ago I decided to make a physical exam for what was supposed to be in January. I waited 2 months for this appointment. Then they call last week and said my Dr. was going out of town and they needed to reschedule. Pushed by apt back to March like it was no big deal. I told the receptionist I couldn't wait that long. He said he would check for cancellations and would call me back but never did. I absolutely love Dr. Jackson and the pediatric side. But am very disappointed in the adult clinic and front desk services. More